You choose the gear you want, select when you want it and for how long, then we ship the gear directly to you, or to one of our convenient pickup locations (Pickup available within Hyderabad region only)! When your rental is done, pack up the gear, ship it back using the provided return label, or return it to the original drop point where you picked up. Once we receive the gear back in house, we inspect and clean everything. Barring any damage, missing items, or outstanding balance – your rental is complete! Note: All orders need to be placed directly through the website, as you will need to agree to the terms and conditions upon check-out.
Of course! We take reservations up to 5 months in advance; simply select the appropriate dates when you check-out. Please note that while we very rarely have any problems with FedEx/ Bluedart/ Delhivery, they do sometimes delay the packages, get held up by weather, etc. If you absolutely need something by a specific date, please arrange your order so that it arrives at least a day or two before you need it in case anything goes awry. Just in case.
Right now our system will only allow orders to have one length. In order to rent equipment for different durations you’ll need to place multiple orders.
Yes. The first time you setup an account with us we’ll ask a series of questions to validate your identity and make sure that you are who you say you are. This will also happen any time you add a new shipping address, to protect both you and us from identity thieves. If we have any questions we’ll give you a call or write an e-mail asking for clarification. We also charge a refundable security deposit on every order for up to 5 orders. If your history is clean, the security deposit will be waived off for the future orders.
If you wish to extend your gear rental. You can do so by contact us and we’ll be glad to help. If there are no other customers waiting in line for your item, we will be happy to extend your rental.
Please note that in terms of billing, extensions are treated as if they were new orders- the rate will be less expensive for a 2 week rental than it would be for two 1-week rentals.
We’re always happy to help narrow down your choices or point you in the right direction. Our staff is available for emails and calls from 10am to 6pm Monday-Saturday, and 10am to 4pm on Sundays. Please keep in mind that we cannot anticipate every situation, preferred style, or equipment combination due to the limitless possibilities. It is best to do your own research so that you can ensure that you make the right decision for your event. If you order the wrong item or do not understand how to use the gear, we will try to help you find a solution but we cannot offer you a full refund. Of course, any equipment returned before the end of the rental may receive an early return refund. If you have ordered the wrong equipment or “just don’t like it”, contact us! For further details about early returns, please navigate to the “Returns” section on this page.
Please note that if you order very expensive items and/or you are a new customer, we will ask you to provide additional information regarding your identity, addresses for shipping and other details. If you’re curious about this and want some insight, contact our verifications department directly (Toll-Free) at 1800-258-3138 option 2.
