You choose the gear you want, select when you want it and for how long, then we ship the gear directly to you, or to one of our convenient pickup locations (Pickup available within Hyderabad region only)! When your rental is done, pack up the gear, ship it back using the provided return label, or return it to the original drop point where you picked up. Once we receive the gear back in house, we inspect and clean everything. Barring any damage, missing items, or outstanding balance – your rental is complete! Note: All orders need to be placed directly through the website, as you will need to agree to the terms and conditions upon check-out.
Shipping or transit time is not calculated into the rental period. We only charge you for the days the gear is in your hands, or on the first attempted delivery date till the day you ship back. In the event of delayed delivery, you are covered. Your rental will not start until the product is delivered to you. So always rent in advance and be ready for the planned events with the product.
If you need gear for multiple periods, simply place separate orders for separate periods (start/end dates).
If you need a custom rental period, simply use the set custom rental period feature on the product pages. We do a minimum rental of 4 days.
When reserving an item for a hard deadline (wedding, vacation, large production shoot), we recommend you give yourself a buffer by requesting the gear to arrive 1-3 days before the day you actually need it. Some packages may get delayed due to unforeseen circumstances, and we don’t want you to be stuck without the gear you need.
Our gear is best described as “Loved”. We test, calibrate, and clean our equipment after every order. There may be a few cosmetic flaws from well enjoyed rentals but each item is checked for full functionality before it leaves our warehouse. If the gear arrives to you damaged, please contact us immediately; we’re here to help get you replacement gear so your gig runs smoothly!
More about our gear condition: We only offer gears that are 8/10, 9/10 conditon or sometimes a brand new ones. 97% of our customers never felt any discomfort with the gear we have provided.
We’re always happy to help narrow down your choices or point you in the right direction. Our staff is available for emails and calls from 10am to 6pm Monday-Saturday, and 10am to 4pm on Sundays. Please keep in mind that we cannot anticipate every situation, preferred style, or equipment combination due to the limitless possibilities. It is best to do your own research so that you can ensure that you make the right decision for your event. If you order the wrong item or do not understand how to use the gear, we will try to help you find a solution but we cannot offer you a full refund. Of course, any equipment returned before the end of the rental may receive an early return refund. If you have ordered the wrong equipment or “just don’t like it”, contact us! For further details about early returns, please navigate to the “Returns” section on this page.
Please note that if you order very expensive items and/or you are a new customer, we will ask you to provide additional information regarding your identity, addresses for shipping and other details. If you’re curious about this and want some insight, contact our verifications department directly (toll-free) at 1800-258-3138.